Service Terms & Guidelines Garage Door Services · Updated 01.01.2026
Garage Door Services Last updated: 01.01.2026 These Terms & Conditions govern all garage door installation, repair, maintenance, and related services provided by Triple A Garage Doors inc. By scheduling service, approving an estimate, or making any payment, the customer (“Client,” “you”) agrees to the terms outlined below. These Terms apply to all services approved online, by estimate approval, payment, or scheduling through our online booking system or any other booking method.
Estimates & Scope of Work
All estimates are based on visible conditions at the time of inspection or information provided by the customer. Any additional labor, parts, or unforeseen conditions discovered during service may result in price adjustments, subject to customer approval.
Deposits & Cancellations
A deposit may be required to secure scheduled service or special orders. Standard service appointments may be canceled up to 72 hours prior to the scheduled service time without penalty. Cancellations made within 72 hours may result in forfeiture of the deposit. Failure to cancel and technician arrival with no service rendered may result in a No-Show / Missed Appointment Fee of $50.
Custom & Special Orders (No Refund Policy)
All custom, special-order, non-standard size, or specially manufactured doors, parts, or materials are non-refundable and non-cancelable once ordered, regardless of installation status.
Payment Terms
Payment is due immediately upon completion of service unless otherwise agreed in writing. Accepted Payment Methods & Fees: Cash / Check / Zelle – No additional fee Credit or Debit Card – 3.5% processing fee Bank Transfer (ACH) – No fee Additional payment options such as Buy Now, Pay Later may be available. Please ask your technician
Buy Now, Pay Later Disclaimer
Buy Now, Pay Later services are offered through third-party financial providers. The Company is not responsible for approval decisions, interest rates, late fees, penalties, or any charges imposed by the financing provider. All financing terms are strictly between the customer and the third-party provider.
Returned / Bounced Checks
In the event a check is returned or declined for any reason, the customer is responsible for all associated bank fees, processing fees, and additional charges. Payment must be replaced immediately with an approved payment method.
Access, Safety & Work Area Preparation
The customer is responsible for ensuring: Clear, safe, and unobstructed access to the garage and work area. Driveway access available for service vehicles. Removal of vehicles, personal items, and obstacles During winter or adverse weather conditions, the driveway and access area must be cleared of snow and ice. If access is unsafe or obstructed upon arrival, service may be delayed, rescheduled, and additional charges may apply for wait time or necessary clearing.
Children, Pets & Safety
For safety reasons, all children and pets must be kept away from the work area during service. The Company is not responsible for injuries caused by failure to maintain a safe environment.
Existing Conditions & Property Disclaimer
The Company is not responsible for: Pre-existing damage Structural issues Aged or deteriorated doors, tracks, framing, or hardware Cosmetic damage resulting from normal installation or repair work Work is performed based on existing conditions and structural integrity.
Electrical & Structural Responsibility
The Company is not responsible for: Faulty or non-code-compliant electrical wiring or outlets Structural deficiencies, uneven surfaces, or framing issues Electrical failures unrelated to installed components Any required electrical or structural corrections are the responsibility of the customer. The customer is responsible for providing all electrical work and a proper power source required for the installation and operation of a garage door opener. If a suitable power source is not available at the time of installation, Triple A Garage Doors Inc. may complete the installation but may be unable to perform final powered testing of the opener. Triple A Garage Doors Inc. is not responsible for delays in testing or operation caused by the absence of electrical power, an incomplete electrical connection, or electrical work that must be performed by the customer or a licensed electrician. The absence of electrical power does not delay or affect payment. Full payment for the installation is due on the day the installation is completed. Any return visit requested after electrical power becomes available may be scheduled separately and may be subject to an additional service charge.
Installation Payments and Scheduling
A deposit is required to order materials and reserve an installation date. For residential projects governed by Massachusetts law, the deposit will not exceed the greater of: (1) one-third of the total contract price, or (2) the actual cost of special-order or custom-made materials and equipment that must be ordered before work begins. In exceptional circumstances, payment may be requested in full before the scheduled installation date, provided that the payment arrangement complies with applicable law and is clearly stated in the signed proposal or contract. Triple A Garage Doors Inc. will not order materials or confirm an installation date until any required deposit or other agreed payment has been received and cleared. Triple A Garage Doors Inc. will provide the customer with at least 24 hours’ notice before the scheduled installation. Any additional progress payments and payment milestones will be clearly stated in the signed proposal or contract. The remaining final balance is due immediately upon completion of the contracted installation, after the customer has had a reasonable opportunity to inspect the completed work. Triple A Garage Doors Inc. reserves the right to postpone delivery or installation if any payment then due under the signed agreement has not been received. Custom-made and special-order products may not be canceled or refunded after they have been ordered, except where cancellation or refund rights are required by applicable law.
Warranty & Limitations
Any warranty provided by Triple A Garage Doors Inc. applies only to the specific parts and services listed on the customer’s paid invoice. Warranty periods vary by product and service, as outlined in the Product & Service Warranty Schedule below. Manufacturer warranties apply only to eligible components and remain subject to the manufacturer’s terms, conditions, registration requirements, and exclusions. A manufacturer’s parts warranty does not include labor, shipping, diagnostic, or service-call charges unless expressly stated in writing.
Product & Service Warranty Schedule
| Product or Service | Warranty Period |
|---|---|
| Labor / Workmanship | 90 Days |
| Garage Door Springs | 3 Years |
| Garage Door Cables | 1 Year |
| Garage Door Rollers | 1 Year |
| Garage Door Openers | Manufacturer’s Warranty |
| Motor Accessories | 1-Year Manufacturer’s Warranty |
Warranty coverage applies only to the specific products and services listed on the customer’s paid invoice. Manufacturer warranties are subject to the applicable manufacturer’s terms, conditions, and exclusions. Unless specifically stated in writing, a manufacturer’s warranty covers eligible parts only and does not include labor, diagnostic, shipping, or service-call charges.
Promotions, Discounts & Coupons
The Company may offer promotions, discounts, coupons, or special offers from time to time. All promotions are subject to change, modification, or cancellation at any time without prior notice. Only one promotion, discount, coupon, or gift certificate may be applied per service call. Multiple offers may not be combined. Unless otherwise stated in writing, all promotions and coupons are valid for one-time use only and may be limited to one per household. Promotions apply to standard residential services only, unless explicitly stated otherwise. Additional charges may apply for commercial properties, specialty systems, custom work, after-hours service, or out-of-area locations. The Company reserves the right, at its sole discretion, to accept or decline any promotion or discount and to modify or terminate any promotion at any time. Promotions have no cash value and may not be exchanged for cash unless required by law.
Disposal of Old Materials
Removal and disposal of old doors, parts, or materials are included only if specifically stated in the estimate. Additional disposal fees may apply. If pickup or disposal of an old garage door, packaging, materials, or installation debris is included or requested, it may be performed separately from the installation and on a date scheduled by Triple A Garage Doors Inc. Completion of the installation constitutes completion of the contracted installation work for payment purposes. Payment is due upon completion of the installation and may not be withheld, delayed, or reduced because old materials or debris have not yet been picked up. Debris removal, when applicable, is a separate service obligation and does not affect the customer's responsibility to make full payment for completed work. The customer must provide reasonable access to the removed materials on the scheduled pickup date.
Permits & HOA
Unless otherwise agreed in writing, the customer is responsible for obtaining any required permits, HOA approvals, or access permissions.
Non-Payment
Failure to remit payment may result in suspension of warranty coverage, invoicing, collection actions, or additional fees as permitted by law.
Chargebacks & Payment Disputes
Client agrees not to initiate a chargeback or payment dispute for services properly rendered and authorized under these Terms. In the event a chargeback or dispute is filed, Client may be responsible for any related collection, administrative, and legal costs, as permitted by law.
Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of laws principles. Any dispute, claim, or legal action arising out of or relating to these Terms or the services provided shall be brought exclusively in the state or federal courts located within the Commonwealth of Massachusetts.
Acceptance of Terms
By approving an estimate, scheduling service, or making payment, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.
SMS Terms
By opting in, you agree to receive text messages from Triple A Garage Doors Inc. about appointments, service updates, quotes, invoices, and promotional offers. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel or HELP for help, or contact 617-388-5744 / info@tripleagaragedoorsinc.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for details.